Thank you for your understanding as we all try to stay safe and comply with government-imposed business restrictions.
Due to the combination of business restrictions, market volatility and limited availability of physical bullion products, the following special terms are in effect for all purchases placed at this time:
Electronic Payment Methods ONLY
Payments for orders may be made only by electronic payment methods. This includes Bank Wire Payments, Electronic Bill Payment, Credit Cards and PayPal. We request that all payments above $10,000 be completed by wire payment. We are not able to accept cash or cheques at this time.
Limited Telephone Orders and Customer Service (905) 787-1700
We are endeavoring to keep our telephone order desk open for orders above $25,000 from 9 am to 5 pm Monday to Saturday. You may be requested to leave your telephone number for a call back from one of our traders. If you place your order online, a trader may contact you to confirm information for your order.
Orders Become Firm Contracts Only Once They Are Confirmed
Due to the current market volatility, orders placed online outside of business hours cannot be guaranteed until the trade is processed and completed the next business day morning. These orders are given first priority as an order request to be confirmed as soon as possible. Once your order has been confirmed during business hours, you are guaranteed delivery of the ounces of precious metals as ordered.
Availability of Products
Over the past few weeks demand for physical gold and silver has been far greater than the metal available in the market and supply chain. This is not only from Canadian PMX, but through all major bullion companies around the world. At the same time, production of finished bullion products from most mints has been suspended to prevent the spread of Covid-19. We expect all “standard” major mint products to go back into production as soon as the threat passes. In the event that a mint or other manufacturer is unable to provide to Canadian PMX the exact product as ordered, you will be offered a similar available product. If this is not satisfactory, the order for the affected item may be cancelled.
Please only place your order if the potential for an extended delay in receiving your products is acceptable. The purchaser acknowledges that most major mints and refiners have temporarily suspended production of bullion products, and most products are on backorder from the producers. Canadian PMX is committed to delivering purchased products to customers as soon as possible. Delivery dates are a “best estimate” only, with some silver products possibly not being ready for delivery well into the summer. In the event that you wish to sell your ordered bullion before it is available for delivery, it may be sold back to Canadian PMX at any time at our then current market purchase prices. Please note that all ordered bullion must be paid in full prior to selling back to Canadian PMX.
Selling to Canadian PMX
Please contact our trading desk by email info@CanadianPMX.com. For transactions above $25,000, we welcome you to also contact our trading desk by telephone during business hours if you need immediate assistance.
Canadian PMX has been in business for more than 30 years. We are a solid brick and mortar company and an authorized distributor for the Royal Canadian Mint. While our normal practice is to ship most orders out within one day of payment clearance, rest assured that all your orders are being booked [immediately] within trading hours, with all payments being made by Canadian PMX to secure your metal. While we cannot guarantee the delivery date for your products, your purchase is secure and you will receive your purchased bullion as soon as it is manufactured and we are able to restore shipping and in store pickups.