SHIPPING POLICY

Canadian PMX offers Free Shipping on all orders over $500 within Canada (fully insured).

All orders placed with Canadian PMX are shipped fully insured by UPS (within Canada) or FedEx/UPS (to the United States). Based on location, Canadian PMX also has the right to ship orders fully insured via Canada Post or United States Postal Service. For large orders or orders being shipped to commercial residences, customers may request shipment via Brinks at an additional cost. The shipping and insurance fees are calculated individually for each order. All shipments will require an adult signature upon delivery.

  Customers may also ship orders to courier pickup locations, where your signature will be required upon pick up. We will not accept responsibility for lost or damaged shipments if you have instructed your package to be left without a signature, or if you have made arrangements for your package to be left with a neighbor, building superintendent or other party.

*Please note; once the shipment is signed for at the customers’ listed shipping address, the package will then be considered fully delivered and is no longer the responsibility of Canadian PMX.

Canadian PMX will not ship any order to a Post Office Box. Orders will only be shipped to the verified address associated with your credit card when paying by credit card. All other payment types will be shipped to the shipping address provided by the customer.

Your order will be processed and shipped typically within 1-3 business days of your payment being cleared by Canadian PMX. Within Canada you can expect delivery within 1 – 2 business days for gold, lightweight packages, and low-value silver orders. Heavy silver shipments (100 oz or more), will be delivered within 2 – 5 business days.

Canadian PMX is unable to provide tracking numbers on bullion shipments due to insurance obligations, unless the package has not been received after a period of 21 business days from the shipment date whereas then the package will be under further investigation

Please note – our shipping department does not ship orders on Fridays to avoid packages sitting in courier warehouses over weekends and/or holidays.

SAVE ON SHIPPING

Orders with Canadian PMX can be picked up in person, free of charge at our Richmond Hill location. Select ‘Pickup In-Store’ as your preferred delivery method when finalizing your order and we will contact you with a Pick-Up confirmation, typically within 1-3 business days of receiving your cleared payment. A copy of your Pick-Up confirmation and photo identification will be required before Canadian PMX can release your merchandise.